Saint Charles 636-441-9779 | Wentzville 636-327-6000 sales@woe.rocks

Frequently Asked Questions

Want to know more about our fountains, hardscapes and bulk material? These are the questions that customers most frequently ask us.

Bulk Material

How much material can I fit into my ⅕ ton pickup truck? That depends on what product you’re getting, but decorative gravel weighs around 2700 lbs. per yard. Topsoil weighs 2500 lbs. per yard. Compost and mulch weighs 1400 lbs. per yard.

How big are your bags for bulk material and how much do they weigh? Our World Outdoor Emporium bags hold about 1 cubic foot of material and are made of heavy, durable plastic. Our bagged gravel weighs 80 to 100 lbs. per bag. Mulch bagged out of our bin weighs approximately 70 lbs. We also sell ½ bags which are half the weight.

What is your minimum quantity for delivery?
There is no minimum quantity. We can deliver a quantity as small as 1 bag of bulk material or small statue.

Garden Center

What is the difference between an annual and a perennial?
An annual is a plant that completes its life cycle between germination and the production of seed, usually within one year, and then dies. A perennial is a plant that lives for more than two years. The term is often used to differentiate a perennial plant from shorter lived annuals and biennials.

What does deciduous mean? Deciduous indicates that a plant sheds its foliage at the end of each growing season.

What is an evergreen? An evergreen is a plant that keeps its green leaves throughout the entire year.

Is my Crape Myrle dead? If it is spring or even early summer and you see no green growth, it may still be alive. Some plants really love heat and don’t push out growth until the temperature rises. Crape Myrles often die back to the ground and push out new growth from their roots.

How do I know if I should water my plant or tree? Always check your soil and inch or two below the surface beside the root ball and if there is moisture, don’t water it When watering, always take into account the following variables: soil type (potting soil vs. clay), wind, weekly rain amounts, temperature, sun vs. shade and new plant vs. established plant.All of these variables will contribute to how much you  need to water. Also, different plants require different soil conditions. Educate yourself about your plants and their moisture requirements. 

What do the 3 numbers on my fertilizer label mean? The first number is the amount of nitrogen (N) which contributes to the green color of the plant. The second number is phosphate (P) which contributes to the blooming and rooting of the plant. The third number is the amount of potash (K) which contributes to the plant’s photosynthesis and fruit production. 

Should I remove the wire cage and burlap before I plant my tree? No. The burlap will disintegrate and the wire basket will not affect the root growth. They will both keep the root ball intact while planting.

Do you carry sod? Yes. Fescue and Zoisia sod comes in a 20″ by 40″ piece which covers 5.5 square feet.

Hardscapes

Why was I charged a $15.00 pallet deposit? Some of our concrete block suppliers charge us for the pallets on which they deliver their material. In order to sell you this material, we must also charge a pallet deposit. When you return them back to us, we refund you fully in the way that you paid.

How much base should I put under my patio? What material should I use? We recommend 4 inches of compacted gravel ( 1” Minus or Screenings) for patios and walkways. For drainage, the grade should slope away from the house or building, dropping at a rate of ¼ inch per foot.

Why do I need a paver restraint? Paver restraints are critical for maintaining your patio, walkway or driveway. Without an edge restraint, the pavers will easily shift and the joints will widen.

What are the benefits of polymeric sand as opposed to regular paver sand? Polymeric sand is made of a mixture of properly graded sands and a binding compound (polymer). Using this product in your paver joints will ensure your patio stays even, withstands the elements and prevents weed growth. Many contractors and homeowners prefer this to the loose sand we sell in bulk. For instructions on how to use polymeric sand, click here.

Do you do installations? Can you refer a contractor to me? We do not do installations. However, many of the contractors in the area who purchase our products display their business cards at both of our locations. If you are looking for a specific service, we can help you narrow your search to a few contractors.

Fountains and Statuary

Can my fountain be placed directly on the ground, without a pad? No. The ground must be prepared with leveling material and a concrete pad.

How do I keep the water clear in my fountain? Algaecide works best for this. For unpainted fountains only, chlorine works just as well, but it will harm plants and animals. We offer 8 oz. bottles at both of our locations for $17.99.

Does the water in my new fountain pump continuously circulate? Yes.

Why are two similar statues of the same size priced so differently? That is because we source our fountains and statues from many different manufacturers. These manufacturers have different methods of creating the beautiful designs you see in our display.

Do I need to winterize my fountain? Yes, we definitely recommend it. Winterizing includes draining the fountain, removing all water, placing absorbent material in places where moisture may collect and protecting the fountain with a cover. Please call our office with the height, width and style of your fountain to schedule a winterization with one of our technicians. If you’d like to winterize yourself, click here for instructions.

How much will it cost to install my fountain? An installation fee is composed of three different charges. First, the actual installation is 30% of the fountain cost (a minimum of $180.00). Second, the delivery fee is based upon your zip code. Lastly, the leveling and pad (concrete pad with crushed limestone rock for leveling) fee is based upon the size of your fountain.

Do you have other fountains and statuary aside from what is displayed on your lot? Yes! We have all of our manufacturer’s catalogs available to look through, just ask. If you do find something you like, keep in mind we may not receive your order from the manufacturer for 2 to 4 months.

My pump is making a squeaking sound, what is that? Tiered fountains, especially those exposed to wind, tend to need filling more frequently than once every 5 to 7 days. Make sure you keep your fountain filled so the pump continues to work efficiently.

Are your fountain lights LED? Yes. We offer lights with one single light source or 4 light sources on one wire.